---
title: Could Algrano follow up with the seller since they haven't been responding to my emails?
description: Please contact the seller through the Algrano platform. We will remind the sellers to respond to roasters questions. If you need urgent information and the seller is still not responding, please drop
---

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1. [Help Center](https://help.algrano.com/?hsLang=en)
2. [Roasters: How to Buy on Algrano](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en)
3. [Direct Sourcing](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en#direct-sourcing)

# Could Algrano follow up with the seller since they haven't been responding to my emails?

Please contact the seller through the Algrano platform. We will remind the sellers to respond to Roasters’ questions.

If you need urgent information and the seller is still not responding, please drop us an email at [support@algrano.com](mailto:support@algrano.com)

 

- [Producers: How to Sell on Algrano](https://help.algrano.com/producers-how-to-sell-on-algrano?hsLang=en#main-content)

    - [Supply Chain Services](https://help.algrano.com/producers-how-to-sell-on-algrano?hsLang=en#supply-chain-services)
    - [Inbound Logistics](https://help.algrano.com/producers-how-to-sell-on-algrano?hsLang=en#inbound-logistics)
    - [Direct Trade](https://help.algrano.com/producers-how-to-sell-on-algrano?hsLang=en#direct-trade)
    - [Samples](https://help.algrano.com/producers-how-to-sell-on-algrano?hsLang=en#samples)
    - [Price](https://help.algrano.com/producers-how-to-sell-on-algrano?hsLang=en#price)
    - [Prepayments on future shipments (Grower Capital)](https://help.algrano.com/producers-how-to-sell-on-algrano?hsLang=en#prepayments-on-future-shipments-grower-capital)
    - [Coffees and Offers](https://help.algrano.com/producers-how-to-sell-on-algrano?hsLang=en#coffees-and-offers)
- [Roasters: How to Buy on Algrano](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en#main-content)

    - [Supply Chain Services](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en#supply-chain-services)
    - [Direct Sourcing](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en#direct-sourcing)
    - [Samples](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en#samples)
    - [Pricing & Financing](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en#pricing-financing)
    - [Contracts](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en#contracts)
    - [Logistics](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en#logistics)
    - [Quality](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en#quality)
    - [Algrano Exchange Rate](https://help.algrano.com/roasters-how-to-buy-on-algrano?hsLang=en#algrano-exchange-rate)
- [CO2 emissions](https://help.algrano.com/co2-emissions?hsLang=en)

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