What should I do if my coffee has a quality or damage issue?

Contact your Account Manager or email support@algrano.com immediately.

To help our team investigate and resolve your claim as quickly as possible, please include:

• Contract Number
• Details of the issue (e.g., sensory/cupping defect or physical shipping damage)
• Supporting evidence (photos of damaged bags/pallets, moisture readings etc.)
• Damage amount quantify in Kg/lb. the damage incase of a broken bag