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      Back to home
      1. Help Center
      2. My order
      • Pricing
        • Financing
        • Services
        • VAT
      • Producer questions
        • Sellers and producers
        • Coffee lots
        • Roaster relationships
        • Shipping Service
        • Service Fee
      • Relationship with producers
        • Rebuying
        • Messaging
      • My order
        • Warehouse release
        • Edit a contract
        • Green coffee management
        • incoterms
      • Coffees
        • Coffee lot availability
        • Browsing
        • Quality
        • Planning
      • Creating an order
        • Payment
        • Coffee availability
        • Shipping
        • Minimum order quantity
      • Signing up
      • Shipping services
      • Sample order
      • Coffee Requests
      • Relationship pages
        • Relationship pages
        • Sharing

      My order

      Administering orders already placed on the platform
      • How do I find the coffee info about my already contracted lot?
      • What is the status of my shipment?

      Warehouse release

      • What is the difference between contracted delivery date and forecasted availability date?
      • How do I create a release?
      • What is the pick up address of the warehouse where I released my coffee?
      • What is a release?
      • When is my released coffee arriving?
      See more

      Edit a contract

      • I want to edit the contract I already made online. How do I do that?

      Green coffee management

      • Can I see when I will run out of a coffee I ordered?
      • What are the tasks for me on the 'my orders' page?
      • How do I dismiss or snooze notifications on 'my orders'?

      incoterms

      • Where can I get coffee delivered to, and under which incoterms?
      • What is FCA?
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