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      Back to home
      1. Help Center
      2. Pricing
      • Pricing
        • Financing
        • Services
        • VAT
      • Producer questions
        • Sellers and producers
        • Coffee lots
        • Roaster relationships
        • Shipping Service
        • Service Fee
      • Relationship with producers
        • Rebuying
        • Messaging
      • My order
        • Warehouse release
        • Edit a contract
        • Green coffee management
        • incoterms
      • Coffees
        • Coffee lot availability
        • Browsing
        • Quality
        • Planning
      • Creating an order
        • Payment
        • Coffee availability
        • Shipping
        • Minimum order quantity
      • Signing up
      • Shipping services
      • Sample order
      • Coffee Requests
      • Relationship pages
        • Relationship pages
        • Sharing

      Pricing

      Questions about costs and pricing
      • What is the Algrano fee?
      • I’m ordering for the first time and the commission seems pretty high. Why is that?
      • What volume and time period is considered for the Algrano fee?
      • Does the volume calculation include the volume of the order I am about to place?
      • I want to order multiple small lots instead of a single big one. How does that affect the Algrano fee?
      • Do I have to contact a sales manager for volume discounts as I order more?
      • I have questions about the Algrano fee I’m being charged. What should I do?
      • My Algrano fee: what happens if I don’t place an order in 18 months?
      • What is FOB?
      • What is the farmgate price?
      • Do shipping rates vary across lots?
      • I see there are no exporting costs: what is the producer paid?
      • Do you have a price list or offer list that you can send me?

      Financing

      • I want to change the financing term in the contract that I made online; can you help me?

      Services

      • What are the services provided by Algrano to roasters?
      • How much does road transport cost?
      • Can I get my logo branded on the coffee bags?

      VAT

      • My invoice has the note “Tax-exempt/export delivery from third country” or “Reverse Charge”, what should I do?
      • Why do I have to pay 7.7% VAT on the Algrano service fee?
      • My invoice has the note “intra community” what should I do?
      • I don’t have a VAT number, what should I do?
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