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Roasters: How to Buy on Algrano

Roasters: How to Buy on Algrano

Everything you need to know about buying coffee through Algrano

Supply Chain Services

What are the services provided by Algrano to roasters?

Can I ship my own coffee from a farm which is not listed on your platform?

How do contracts and payments work for shipping services?

For shipping services, does it work if the roaster pays the seller himself?

Direct Sourcing

Who can buy coffee through Algrano?

Do you have a price list or offer list that you can send me?

From which origins are you offering coffees?

Can I buy certified coffee?

What are spot coffees?

What is an offer on Algrano and what are the different types?

Are the coffee offers seasonal or available all year?

Why is there a minimum order quantity for coffees?

What can I do if the coffee I cupped is sold out?

What can I do if I can not find the coffee I'm looking for?

Can I buy/sell roasted coffee on Algrano?

Can you bring in Chocolate / Cascara / Honey from the same farm as my coffee?

Step-by-Step Guide to Buying Coffee Through Algrano

What is the purchase cycle from sample order to coffee delivered?

Can I communicate directly with producers/roasters?

How can I talk to the producer?

What is the difference between a seller and a producer on Algrano?

How do I find out more about the coffee or producer?

How do I find the coffee info about my already contracted lot?

Could Algrano follow up with the seller since they haven't been responding to my emails?

When is the producer paid in shared shipments?

What is the farmgate price?

What is a coffee request?

What is the sourcing planner?

How can I speak to someone at Algrano?

How do I buy the same coffee again next year?

What can I do if I received an offer via Coffee Request but the lot isn’t fully available?

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Samples

Can you get samples from origins that are not listed on the marketplace?

The shipment is closing soon. Do I have time to order a sample?

Is there any point in ordering a sample if the The lot's MOQ (minimum order quantity) is too high?

Should I wait until all the samples I want are available and order at once?

Do I receive a pre-shipment sample to cup before my coffee arrives in my roastery?

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Pricing & Financing

How can I get a quote for a coffee listed on Algrano?

Is there a cost associated with joining Algrano?

Why does the price of coffee change from day to day?

Can I buy on differentials?

Does the price change based on the final warehouse location?

I'm curious about the Algrano Fee—what does it involve?

What should I do if I have questions about the Algrano fee I'm being charged?

I’m ordering for the first time. Will I pay the same service fee in every order?

Can I receive a discount if I place a large order?

I want to order multiple small lots instead of a single big one. How does that affect the Algrano fee?

How do I estimate my coffee's total cost up to delivery?

What does the Freight, import & outhousing cost include?

Do shipping rates vary across lots?

How much does warehousing cost?

How much do warehousing costs vary across warehouses?

How can I estimate the cost of releasing and road transport?

What is the cost of carry?

What does the term FOB refer to?

Why can't I select pay after delivery?

How can I apply for credit?

What is the cost of financing?

How can I change the financing term in the contract?

Where can I find my invoices?

Can I have my invoices sent to a different email address?

My invoice has the note “intra community”; what does that mean?

My invoice has the note “Tax-exempt/export delivery from third country” or “Reverse Charge”, what should I do?

When do I pay for my coffee?

How can I pay my invoice after release?

How can I pay my invoice?

How are currency exchange rates calculated on Algrano?

Do I have to pay taxes for the coffee I ordered?

What is Direct Debit, and how does it work on Algrano?

How do I pay an invoice using Direct Debit?

How do I set up Direct Debit for payments?

What happens if I’ve already started a payment with Direct Debit?

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Contracts

What is FCA?

How do I edit a contract I made online?

I don’t have a VAT number, what should I do?

What is pre-contracting on Algrano?

Logistics

What is the difference between contracted delivery date and forecasted availability date?

What is the pick up address of the warehouse from which I released my coffee?

When is my released coffee arriving?

Can I get my coffee delivered in multiple releases?

How do I create a release?

What is a release?

What does the term FOB refer to?

Do you ship to Canada?

What is the status of my shipment?

Which delivery warehouse do I select when creating an order?

What is the difference between a shared shipment and a custom shipment?

Can I get my logo branded on the coffee bags?

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Quality

How do you ensure the quality of specialty grade coffee?

My coffee has a quality issue, who should I reach out to?

Algrano Exchange Rate

How does Algrano calculate the exchange rates?

How does Algrano sets its rate?

Do we add a small buffer?

How do our rates compare?

How do we compare with credit cards?

Why does this matter?

What are your payment options?

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